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Deleting your profile will erase all your information from the Chepelos system. You will not be able to restore your profile. If you do not want your information erased you may choose to hide your profile from the public click here

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Delete My Account

Deleting your account will erase all your information from the Chepelos system. You will not be able to restore your account. If you do not want your information erased you may choose to hide your profile from the public click here

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Are you a sales representative of a larger organization? (e.g. car salesman, real estate or insurance sales rep.) Sign-up today & keep your client reviews even when you change employers. Sales Rep Registration

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General
What type of profile should I create – company or sales representative?

Company profiles are for people who own (or have administrative privileges of) a company.

Your company profile will display your name and company logo. All transactions will be done under your company name, all invoices will be billed to the company, and all reviews you leave will show under the company name. As a company, you will be able to update your profile (contact information, business description, etc.), customize your referral incentives and rewards, track your referral campaigns, track and reply to customer reviews.

Sales representative profiles are for individuals or businesses operating on behalf of another organization (e.g. a car salesman for a car dealership, a realtor for a real estate agency, a mortgage specialist with a financial institution etc.).

Your sales representative profile will display your name and your photo, but also will show a link to the organization that you are representing. All transactions will be done under your name and all invoices will be billed to your name. You get to keep your entire customer review history even if you change the organization you represent! You can update your profile, customize your referral incentives and rewards, track your referral campaigns, and track and reply to customer reviews.


NOTE: You can also choose to add a personal profile so every referral you make will NOT be associated with your company profile or your sales representative profile.

Can I have a Sales Representative profile, Company profile, and a personal profile?

Yes, you can.  Just go to Your Profiles page and click the Add a Business button, then choose the profile you want to add. Note, you can only have one Personal profile, one Sales Representative profile, but multiple Company profiles.

What is the difference between a Chepelos “profile” and an “account”?

Your profile is what’s visible to your customers & web-site guests. It includes things like your company logo, contact info, team members, and more. Your account is all the stuff that’s not visible to the public. It’s where you’ll find your account number, personal information, password management settings, list of your profiles, etc.

Can I register multiple businesses?

Yes, you can register a separate profile for each of your businesses. Just go to Your Profiles page and click the Add a Business button.

When will my business get charged?

You will only get charged after you have made a sale to a client. The all-inclusive fee covers the cost of our support staff as well as PayPal and transfer charges.

How is the Chepelos fee calculated?

The fee is 15% of the referral reward amount or a minimum of $4.00.  

Example 1:  If Spick ‘N Span Home Cleaning Company is offering a $10.00 referral reward to its advocate, the business will be charged the minimum $4.00 charge.

 

Example 2:  If Spick ‘N Span Home Cleaning Company is offering a $50.00 referral reward to its advocate, the business will be charged $7.50 ($50 x 15%).

Why is the invoice amount higher than the Chepelos fee?

The charge includes the Chepelos fee as well as your referral reward (as previously set by you).  The referral reward will be given to the advocate/customer on your behalf as soon as you pay the Chepelos invoice.

What are “business categories”?

Business categories help to classify the types of products or services you provide to your customers, so people can find you faster on Chepelos.com. You may choose up to three business categories from our category list that best describe your business activities. Categories should be as specific as possible and should describe the primary activities of your business.

Can I add a new or missing category?

Yes! We actually encourage you to help us expand our repertoire of categories. Use our Suggest A New Category to send us a request so we can add your category.

Can I close my account?

Yes, you can close your Account in your Account Settings. However, closing your account will permanently deactivate your account and remove your profile information from active view. You will not be able to log in or access any of your account or profile information. Should you decide to register a new account in the future, you will have to redo the entire registration and verification processes.  It may be preferable to choose to hide any or all of your profiles from the public on Your Profiles page rather than closing your Account.

 

To learn more about changing, updating or deleting your information please read our Privacy Agreement.

Verification Process
How long does the process take?

It may take up to 5 business days to complete the verification process.

When will my company or sales representative profile become visible to the public?

After the verification process is completed. Initially you will see “Profile Status: Not Verified” on Your Profile page.  You can starting building your profiles and customizing your referral campaigns while waiting for verification. You will receive an email notification from Chepelos once verification is completed and at that time your profiles will become visible to the public.

 

NOTE:  You can always turn on/off your profile visibility to the public on Your Profiles page.

Referral Rewards
How does the Chepelos referral reward system work?

Our simple but flexible system allows you to tailor your referral campaigns to your business’s specific needs. You can reward your current customers for referring your business to others AND/OR provide incentives for new customers to buy your services/products. We recommend that you combine these two options to maximize your results.

What is an “ADVOCATE?”

An advocate is anyone who successfully refers your services/products to others.

How do I set up and/or modify my referral rewards?

You can set up and/or modify your referral rewards on the Referral Rewards page. We recommend that you set up rewards for both your advocates and customers to maximize the success of your referral campaigns.

Are my rewards visible to everyone on Chepelos?

You can change the visibility of your rewards at any time.  They can be visible to anyone, visible to users from your client list only, or to no one. You can set up and modify your referral rewards and incentives on the Referral Rewards page.

Is there a minimum purchase amount?

Only if you want one. Our system is flexible enough to allow you to set up a minimum purchase amount required for eligibility to receive rewards/incentives. You can set up and modify your referral rewards and incentives on the Referral Rewards page.

What is the difference between an Advocate and a Client/Customer?

An advocate is the person that refers your business to others. A client/customer is a person that tries your services/products. We use this lingo to help keep things straight.

Profile Settings
Can I hide my profile from the public?

Yes, you’ll find a “Hide this profile from the public” button in your profile settings. Once this is done, your profile will not appear in the search results and users will not have access to your public profile.

Why do I need Profile Numbers and an Account Number?

If you ever need to contact customer support, we’ll ask you for these numbers to verify your identity and find you quickly in the system.

Where can I find these numbers?

You can find your profile numbers on the Your Profile page and you can find your Account number on the Your Account page.

How can I personalize my Company or Sales Representative profiles?

There are multiple ways to add personal touches to your profile.  You can write your business profile under Overview to include such things as why you started the business, what’s most important to you as a business owner and what is unique about your services and products, etc; under Projects you can upload pictures and descriptions about past services and products that you’re proud of; and under Team you can showcase staff members and the special skills each brings to your business.  This last feature is only available to Company profiles. Always remember that “a picture is worth a thousand words. Don’t forget to upload your pictures.

How do I adjust my email notification preferences?

You can change your email notification preferences on the Notifications page.

Why should I have a Personal Profile when I already have a Company or Sales Representative Profile?

As a business owner, you may want to use Chepelos.com for reasons not connected with your own business.  This way, you will be able to make a personal referral of other businesses to others.

Where can I activate my Personal Profile?

You can activate your Personal Profile on the Your Account page or Your Profiles page.

How do I delete my Profile?

You can delete your profile at any time by going to Your Profiles in your Account Settings. Deleting your profile will permanently remove the selected profile from public view, and you will not be able to restore access to your profile. You do, however, have the option to Hide your profile from the public instead of deleting it, by going to Your Profiles page.

 

To learn more about changing, updating or deleting your information please read our Privacy Agreement.

Note: If you can’t find your question here or have any other questions - just write to us.

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